Accessibility Statement

Our Commitment to Accessibility

ELITE CHIMNEY SERVICES, LLC is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

Conformance Status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA.

We aim to conform to WCAG 2.1 Level AA standards. We are actively working to identify and address accessibility barriers on our website.

Accessibility Features

Our website includes the following accessibility features:

• Semantic HTML: We use proper heading structure and semantic markup for screen reader compatibility
• Keyboard Navigation: All interactive elements are accessible via keyboard
• Alt Text: Images include descriptive alternative text where appropriate
• Color Contrast: We maintain sufficient color contrast ratios for readability
• Responsive Design: Our website is usable on various screen sizes and devices
• Form Labels: All form fields have associated labels
• Focus Indicators: Visible focus indicators on interactive elements
• Link Text: Descriptive link text that makes sense out of context
• Skip Links: Navigation skip links for keyboard users

Known Accessibility Issues

We are actively working to address the following known issues:

• Some PDF documents may not be fully accessible
• Third-party embedded content (Google Maps) may have limited accessibility features

Third-Party Content

Our website includes some third-party content and services. While we strive to ensure all content is accessible, we cannot guarantee the accessibility of third-party services such as:

• Google Maps embedded content
• FormSubmit form processing service

We encourage users to contact these third parties directly for accessibility information.

Assistive Technology Compatibility

We aim to support the following assistive technologies:

• Screen readers (JAWS, NVDA, VoiceOver)
• Screen magnification software
• Speech recognition software
• Keyboard-only navigation

Feedback and Assistance

We welcome your feedback on the accessibility of our website. Please let us know if you encounter any barriers or have suggestions for improvement:

We try to respond to accessibility feedback within 3 business days.

Alternative Contact Methods

If you are unable to use our website, you can contact us through:

• Phone: +1 (720) 914-5354
• Email: help@cougotschimneyservice.net
• Mail: 6290 Old Warwick Rd Ste K, Richmond, VA 23224-1473

We will provide information and services through alternative accessible formats upon request.

Technical Specifications

Accessibility of this website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

• HTML5
• CSS3
• JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

Assessment Approach

We assess the accessibility of our website through:

• Self-evaluation using manual testing
• Automated accessibility testing tools
• User feedback

Formal Complaints

If you are not satisfied with our response to your accessibility concerns, you may file a complaint with the appropriate civil rights enforcement agency:

• U.S. Department of Justice Civil Rights Division
• Virginia Department for the Deaf and Hard of Hearing
• Virginia Office for Protection and Advocacy

Ongoing Commitment

We view accessibility as an ongoing effort. We regularly review our website and update our practices to improve accessibility. This statement will be reviewed and updated as needed.

Date of Statement

This statement was prepared on January 1, 2026. It was last updated on January 1, 2026.