Terms of Service

1. Acceptance of Terms

By accessing and using the website elitechimneyservices.net (the "Website") or engaging the chimney services provided by ELITE CHIMNEY SERVICES, LLC ("Company," "we," "our," or "us"), you ("User," "you," or "your") agree to be bound by these Terms of Service ("Terms").

If you do not agree to these Terms, please do not use our Website or services. These Terms constitute a legally binding agreement between you and the Company.

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the Website. Your continued use of the Website or services after any changes constitutes acceptance of the revised Terms.

2. Description of Service

ELITE CHIMNEY SERVICES, LLC, operating under the DBA name COUGOT'S CHIMNEY SERVICE, provides professional chimney and ventilation system services including but not limited to:

• Chimney cleaning and sweeping
• Chimney inspections (Levels 1, 2, and 3)
• Chimney repairs and restoration
• Fireplace maintenance
• Chimney cap installation
• Dryer vent cleaning
• Preventive maintenance programs

Our services are available to residential and commercial customers in Richmond, Virginia and surrounding Central Virginia areas.

This Website provides information about our services and allows users to request quotes and contact us for service appointments. The Website does not facilitate online transactions or sell products directly.

3. Eligibility

To use our Website or services, you must:

• Be at least 18 years of age
• Have the legal authority to enter into these Terms
• Provide accurate and complete information when submitting forms
• Have the authority to authorize services at the property address provided

By using our Website or services, you represent and warrant that you meet these eligibility requirements.

4. User Responsibilities

When using our Website or services, you agree to:

• Provide accurate, current, and complete information
• Maintain the confidentiality of any account credentials (if applicable)
• Promptly notify us of any unauthorized use
• Comply with all applicable laws and regulations
• Not interfere with or disrupt the Website's operation
• Not attempt to gain unauthorized access to any part of the Website
• Not use automated means to access or collect data from the Website
• Ensure safe access to your property for our service technicians
• Provide truthful information about your chimney's condition and history

5. Prohibited Uses

You may not use our Website or services:

• For any unlawful purpose or in violation of any law
• To transmit spam, advertisements, or other unsolicited communications
• To impersonate any person or entity
• To collect personal information about other users
• To interfere with or disrupt the Website's operation
• To attempt to gain unauthorized access to systems or data
• To transmit viruses, malware, or other harmful code
• To harass, abuse, or harm another person
• To make false statements or misrepresentations
• To engage in any activity that could damage our reputation

6. Intellectual Property

All content on this Website, including but not limited to text, graphics, logos, images, and software, is the property of ELITE CHIMNEY SERVICES, LLC or its licensors and is protected by United States and international copyright, trademark, and other intellectual property laws.

You may not:

• Copy, reproduce, or distribute any content without our written permission
• Modify, adapt, or create derivative works from our content
• Use our trademarks or trade names without authorization
• Remove any proprietary notices from our materials

Limited, non-exclusive, non-transferable permission is granted to access and view the Website for personal, non-commercial purposes.

7. Service Agreements

Specific terms and conditions for chimney services will be provided in a separate service agreement when you schedule work with us. That agreement will govern the specific services provided, including pricing, warranties, and service-specific terms.

General service terms:

• Quotes are estimates and may be adjusted based on actual conditions found during service
• Payment is due upon completion of service unless otherwise agreed
• We reserve the right to refuse service for safety or other legitimate reasons
• Cancellations require at least 24 hours notice

8. Disclaimer of Warranties

THE WEBSITE AND ALL CONTENT, MATERIALS, AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Implied warranties of merchantability
• Fitness for a particular purpose
• Non-infringement
• Accuracy or reliability of results

WE DO NOT WARRANT THAT:

• The Website will be uninterrupted or error-free
• Defects will be corrected
• The Website is free of viruses or harmful components
• The information provided is complete or accurate

Some jurisdictions do not allow exclusion of implied warranties. The above limitations may not apply to you.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ELITE CHIMNEY SERVICES, LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY:

• Direct, indirect, incidental, special, consequential, or punitive damages
• Loss of profits, data, or business opportunities
• Damages arising from use or inability to use the Website
• Damages arising from unauthorized access to your data
• Damages arising from reliance on Website content

Our total liability for any claim arising from your use of the Website shall not exceed $100 USD.

Some jurisdictions do not allow certain limitations of liability. The above limitations may not apply to you.

10. Third-Party Services and Links

Our Website may contain links to third-party websites or services. We are not responsible for:

• The content, accuracy, or practices of third-party sites
• Third-party privacy policies
• Any transactions you conduct with third parties

We use FormSubmit.co for form processing. Their privacy policy and terms govern the processing of form data.

We may use third-party services for website analytics. These services are governed by their respective privacy policies.

11. Indemnification

You agree to indemnify, defend, and hold harmless ELITE CHIMNEY SERVICES, LLC, its officers, directors, employees, agents, and affiliates from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from:

• Your use of the Website or services
• Your violation of these Terms
• Your violation of any law or third-party right
• Any content you submit to us

12. Termination

We reserve the right to terminate or suspend your access to the Website at any time, without notice, for any reason, including but not limited to:

• Violation of these Terms
• Fraudulent or illegal activity
• Abuse of the Website or services
• Requests from law enforcement

Upon termination, your right to use the Website will immediately cease. Sections that should survive termination will continue in effect.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, United States, without regard to conflict of law principles.

Any disputes arising from these Terms or your use of the Website shall be resolved exclusively in the state or federal courts located in Richmond, Virginia.

You consent to personal jurisdiction in these courts and waive any objection to venue.

14. Dispute Resolution

Before filing a lawsuit, you agree to first contact us at help@cougotschimneyservice.net to attempt to resolve the dispute informally.

If we cannot resolve the dispute within 30 days, either party may pursue legal remedies in accordance with Section 13.

15. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect. The unenforceable provision will be modified to reflect the parties' intent as closely as possible.

16. Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and the Company regarding your use of the Website.

17. No Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision. Any waiver must be in writing and signed by the Company.

18. Assignment

You may not assign or transfer these Terms or any rights hereunder without our prior written consent. We may assign these Terms to any affiliate or successor without your consent.

19. Contact Information

For questions about these Terms, please contact us: